Refund policy
We want you to love your purchase! If you're not fully satisfied with your order, returns are accepted within 14 days of delivery, provided items meet our return criteria and are not part of our "Non-Returnable Items." Original shipping is non-refundable, and late returns are not accepted.
Non-Returnable Items:
For safety and hygiene reasons, we can't accept returns for:
- Mystery products and Mystery Sets
- Final Sale items
- Free gifts and gift cards
- Liquid products or liquid set inclusions with broken seals
- Used or worn lashes, including lashes in a bundle
Magnetic Lashes:
- For hygiene reasons, lashes can't be returned once used, including lashes in a bundle.
- Change-of-mind returns of unused lashes are accepted within 14 days of delivery only if everything is in its original condition, including the sealed Glowie Grip Primer. The customer pays the return shipping.
- If anything has been used or opened (including the primer), lashes can only be replaced or refunded if they arrived faulty or incorrect.
- Faulty means magnets missing or not holding, a broken band, lashes falling off the band, a missing or mismatched pair, or a damaged applicator.
- If your lashes arrive faulty or incorrect, email support@glowiebyher.com within 14 days of delivery with your order number and a photo and video showing the issue. We'll send you a free replacement first. If you'd rather not have a replacement, we'll refund you instead. Either way, you keep the item and there's no need to send it back.
Return Conditions:
- Proof of Purchase: Please provide your original Order Number.
- Condition of Returned Items: Each item must be unused, unworn, and in its original, resale-ready packaging. There must be no tears on the box sleeve, etc.
- Pre-Approval Required: Contact us first; unauthorized returns are not accepted and won't be returned, refunded, or credited.
- Refund or Store Credit: You may choose between a refund or a store credit for your returned items. Please note that there are no direct exchanges offered.
If You're Ready to Process a Return:
- Check our FAQs: Head over to our FAQs page for a more detailed breakdown of the return process.
- Email Us: Drop us a message at support@glowiebyher.com with your order number, item/s to be returned and their quantity, and reason for return.
- Await Confirmation: Please wait for a confirmation and official instructions from our team before shipping your package back.
- Processing: Once we receive and inspect your package, refunds or store credits are processed within 14 days.
Shipping Costs:
- Domestic & International: Customers cover change-of-mind return shipping fees.
- Incorrect or Faulty Items: You won't need to send these back or pay any shipping. Please email us with your order number and a photo and video showing the issue, and we'll send you a free replacement first, or a refund if you'd rather. We'll take care of you!
Have any other questions? You can visit our FAQs page or send us an email (support@glowiebyher.com)