Refund policy

We want you to love your purchase! If you're not fully satisfied with your order, returns are accepted within 14 days of delivery, provided items meet our return criteria and are not part of our "Non-Returnable Items." Original shipping is non-refundable, and late returns are not accepted.

Non-Returnable Items:
For safety and hygiene reasons, we can't accept returns for:

  • Mystery products and Mystery Sets

  • Final Sale items

  • Free gifts and gift cards

  • Liquid products or liquid set inclusions with broken seals

Return Conditions:

  • Proof of Purchase: Please provide your original Order Number.

  • Condition of Returned Items: Each item must be unused, unworn, and in its original, resale-ready packaging—there must be no tears on the box sleeve, etc.

  • Pre-Approval Required: Contact us first; unauthorized returns are not accepted and won't be returned, refunded, or credited.

  • Refund or Store Credit: You may choose between a refund or a store credit for your returned items. Please note that there are no direct exchanges offered.

If You're Ready to Process a Return:

  1. Check our FAQs: Head over to our FAQs page for a more detailed breakdown of the return process.

  2. Email Us: Drop us a message at support@glowiebyher.com with your order number, item/s to be returned and their quantity, and reason for return.

  3. Await Confirmation: Please wait for a confirmation and official instructions from our team before shipping your package back.

  4. Processing: Once we receive and inspect your package, refunds or store credits are processed within 7 days.

Shipping Costs:

  • Domestic & International: Customers cover change-of-mind return shipping fees.

  • Incorrect or Faulty Items: Shipping costs are only covered by us in these circumstances. If your item is faulty, please contact us along with photos or videos so we can take care of you!