Temporary Wear (up to 3-4 days): Use our STICKY TABS.

• Sticky Tabs have an amazing hold, but they're also easy to remove (when you're intentionally removing them!)
• Best used when you're only looking to wear your Glowie nails for a couple of days at a time.

Extended Wear (up to  3 weeks): Use our GLUE.

• Our Glue ensures your Glowie nails grip on well... stubbornly well. 
• Only use this if you're ready for at least a week of commitment! Because it's formulated for long term wear, it can be very challenging to remove when freshly applied (a few days to a week). 

Here's a video from our TikTok explaining more: How long do they last for?

** Note: Your lifestyle  can affect the longevity of the adhesive's grip. Follow both our prep and application guides closely to maximise the use of your Sticky Tabs/Glue -- DO NOT miss these steps!

Step 1: Prep your nails

This step is crucial to ensuring your Glowie nails stay on for as long as possible. 

1. Start by pushing back your cuticles using the cuticle stick & filing down your nails.

2. Size Glowie nails by placing them above your natural nail beds and choosing the ones that have the most suitable fit. 

• It shouldn't hurt when you press down! Otherwise, the size you chose is too small. 
• It shouldn't go beyond your cuticles! Otherwise, the size you chose is too big.

3. Gently buff your nails using the nail fliler in the kit. The rough surface this creates gives the glue a great surface to grip on.

4. Wipe all your nails with the alcohol wipe. Make sure you're wiping down the entire surface of each nail to remove oil and dirt. 

5. Do not touch the area you've already wiped with the alcohol pad! This will reintroduce oil to the area. 

Step 2: Choose what to use (glue or sticky tabs)

• Up to 4 days of wear: STICKY TABS

1. Use this if you want something that grips well, but also easy to remove (if you're intentionally removing it!) 

2. Choose the sticky tab that is the correct size for each of your nail beds, and apply the adhesive. 

• Up to 3 weeks of wear: GLUE

1. This should only be used if you're ready to commit to at least a week of wear. It's made to grip on stubbornly well, which makes removal difficult when freshly applied (a few days to a week!) 

2. Apply glue on the back of your Glowie press ons' as well as your actual nails. 

3. If you're using the glue tube, only use a pea sized amount.

4. If you're using the brush on glue, evenly coat your Glowie nails and the press ons'. 

Step 3: Press!

Apply Glowie nails at a 45 degree angle and press down firmly for 20-30 seconds (or longer), ensuring you remove all air bubbles upon application.

If possible, do not wet your hands for at least 4 hours post-application. 

Video Tutorials

Full tutorial: How to apply press on nails perfectly

Sticky tabs: How to apply with sticky tabs

Nail Glue: How to apply with nail glue 

• Avoid washing your hands for at least 4 hours after application. This allows the adhesives more time to properly grip to your natural nails. 

• Once you've wiped down your nails with the alcohol pad, DO NOT TOUCH THEM. This will re-introduce oil to the area that's already been cleaned. 

• Make sure you're choosing the right size! Nails will off prematurely if it's too small or too big. Water can go under your nails and interact with the glue underneath ( a common culprit for nail discolouration and pre-mature lifting).

You can easily remove your press on's with NO damage by soaking them in hot water, soap and oil (any kind such as cuticle oil, kitchen oil or body oil) for 10-15 minutes!

Note: Some nails may take longer than others to come off depending on how much glue you used, and how long it's been since you've applied your press on's.

• Video Tutorial: How do I remove my press-ons?
• Life Hack: The fastest way to remove your press on's

NEVER forcefully remove the press ons' before they're ready to come off.

• You'll know it's ready to be removed if it pops off easily with a gentle nudge upwards using the cuticle stick.
• If you feel some resistance when pushing upwards, do not exert additional force!
• Contact our customer service team (email us at support@glowiebyher.com) so we can guide you through the removal process.
• If these steps aren't followed, our team is not liable for damages incurred to both your Glowie nails and your actual nails.

Please contact us! We're here to help. Patience is vital to make sure your nails and Glowie press ons' remain in good condition after removal.

Definitely, our Glowie nails are manufactured with durability in mind!

However, like all other things, the user's wear and care determines its reusability. Here are some really helpful tips to ensure you can get multiple uses out of your press ons':

• Wear gloves when handling harsh chemicals.
• Never use your press ons' as tools! Do not use them on pull tabs, etc.
• When typing, use your finger pads (not the tips of the press ons').
• Never forcefully remove your press ons'! If you're having some difficulty, contact our Customer Support team.

Your wear and care determines its reusability! Show your Glowie nails some love and care so they can last.

If you haven't tried them before, here are some reasons why press on's are amazing!

1. Reusable with proper love and care.
2. Convenient and portable.
3. Affordable - they're much cheaper than getting nails done at the salon.
4. No damage (follow our removal tutorial closely).
5. Customisable to your desired shape and length.
6. Allows your natural nails to grow out healthy.
7. It saves you time. No more sitting still for hours at nail salons.

They're perfect if:

1. You can't wear nails to work! Simply use our temporary sticky tabs and remove them after 2-4 days of use. (DO NOT use the glue if you're not ready for at least a week of wear!)
2. You want something sustainable -- they're reusable if you put in some love and care.
3. You have damaged/weak nails from getting your nails done.
4. You're looking to find something that helps prevent you from biting your nails. We've received a lot of feedback on this, haha!

Yes! We purposely made our press on's available in sizes medium-long because you can always go shorter and change the shape of the nail by clipping and filing them! 

Here's a video from our TikTok explaining more: How to customise my press-ons in 2 mins

Show your Glowie lashes some love and care and one pair can last 100+ wears. They're sweat-proof and water resistant, so they'll stay put through the gym, a bit of rain and happy tears. Just take them off before you sleep, shower or swim.

1. Split: open the case and gently separate the lash pair at the ends.
2. Position: the blue dot is your top lash and the white dot is your bottom. Pop them onto the UP and DOWN sides of the applicator.
3. Prep: swipe a light coat of Glowie Grip Primer over your natural lashes so everything holds all day.
4. Snap on: line the applicator up with your lash line, gently press until the magnets click, then release. That's it!

Never worn falsies before? Don't stress. Give yourself two or three goes and you'll be doing it half asleep. No glue or magnetic eyeliner needed.

If they don't seem to fit, please don't trim or change anything. Rewatch the tutorial first, and if you're still stuck, email us at support@glowiebyher.com.

Gently slide the top and bottom lash apart. Never tug or pull them off.

Yes! After every wear, wipe them gently with a little water, let them air dry and pop them back in the case on their marked sides. Keep oil-based makeup remover away from the magnetic band so it stays strong.

No glue, no mess and no 10-minute struggle in the mirror. They take about 3 seconds to apply, last 100+ wears and come off without soaking or scrubbing.

If lash glue leaves your eyes red, itchy or watery, these are for you. They're glue-free, kind to your natural lashes and suit all eye shapes. If you have a specific eye condition, have a quick chat with your optometrist first.

Fairy for everyday soft glam, Angel for a brown wispy doll eye, Bunny for fluffy wispy drama and Bambi for full volume. Can't pick? The Vol. 1 bundle gets you all four.

Our lashes are designed to be worn as they are, so please don't cut or alter them.

Yes! Almost all returns are accepted within 14 days of your order being marked as delivered, provided that the items being returned meet all the Return Criteria.

A few items can't be returned (see "What items can't be returned?") and original shipping payment is non-refundable.

Lashes can't be returned once used, for hygiene reasons. See "Can I return my lashes?" below for details.

For hygiene reasons, lashes can't be returned once used, including lashes in a bundle.

Changed your mind? Unused lashes can be returned within 14 days of delivery, but only if everything is still in its original condition, including the sealed Glowie Grip Primer. You'll need to pay for the return shipping.

If anything has been used or opened (including the primer), we can only help if your lashes arrived faulty or incorrect.

Email us at support@glowiebyher.com within 14 days of delivery with your order number and a photo and video showing the issue, and we'll send you a free replacement. No need to send the faulty lashes back.

Faulty means magnets missing or not holding, a broken band, lashes falling off the band, a missing or mismatched pair, or a damaged applicator.

1. Read through our "Terms & Conditions for Returns" below to confirm that all criteria are met. 
2. Email our Customer Support team [support@glowiebyher.com] with your order number, the items to be returned and quantity per item. 
3. Wait for our team to confirm your return is approved. We'll then send the return instructions for your package. 
4. Once your return is received and cleared during inspection, we'll process your refund or store credit within 14 days.
   
   ◦ Refund: Sent to your original payment method 
   ◦ Store credit: Sent to the email address linked to your order
   
   Original shipping payment is non-refundable.

These criteria are non-negotiable. Please make sure you've read through them fully.

• Your return request must be submitted within 14 days of your order being marked as delivered.
• Items must be unused, unworn and in their original condition.
• Lashes can't be returned once used, for hygiene reasons. Unused lashes can only be returned if everything, including the sealed Grip Primer, is in its original condition. Faulty or incorrect lashes are replaced instead (see "What if I received faulty or incorrect lashes?").
• Products must be returned with their original packaging intact and in a condition suitable for resale 
• Packaging must not be torn, significantly damaged, altered or otherwise compromised (e.g. no tears on the box sleeve). We recommend taking care when opening your parcel if you're unsure whether you'll be keeping the product.
• Your return must be approved by our team before being sent back to us.

For hygiene and quality-control reasons, products that have been used, worn, opened where applicable [broken seals of liquid items], or otherwise altered cannot be accepted. Glowie reserves the right to decline a refund where returned products do not meet the above requirements.

Original shipping payment is non-refundable.

We can't accept returns for:

1. Mystery products and Mystery Sets
2. Final Sale items (marked "Final Sale" at the time of purchase)
3. Free gifts
4. Gift cards
5. Liquid products [e.g. brush-on glue, primer, remover]
6. Items not in their original condition (e.g. tears on the box sleeve)
7. All worn items, and liquid set inclusions with broken seals (e.g. lash primer, glue tube)
8. Used or worn lashes (including lashes from a bundle)

If you'd like to process a return, please note that you'll be paying for the return shipping fee. 

If you received a faulty or incorrect item, there's no need to send it back. Email us at support@glowiebyher.com with your order number and a photo and video showing the issue, and we'll send you a free replacement.

Items sent back without approval, or that don't meet the criteria, aren't refunded or returned, even with a prepaid label. Our Customer Support team will always confirm via email if your return request is approved, so please wait for that confirmation before sending anything back.

If anything is unclear, email us so we can help: support@glowiebyher.com

No exchanges are offered at this time. However, if you'd like to arrange a return, we're more than happy to help!

We're so sorry! Please email our Customer Support team at support@glowiebyher.com with your order number and a photo and video showing the issue.

Faulty or incorrect products are handled separately from change-of-mind returns. Once we've checked it, we'll send you a free replacement, and there's no need to return the item. If you'd rather not have a replacement, we'll refund you instead.

No. Only one discount code can be used per order, and discount codes cannot be stacked.

Discount codes aren't valid on bundles (both Glowie's picked bundles and your own "Build Your Kit"), and can't be stacked on top of products with marked down prices. 

Unfortunately, once the order is placed, we're unable to cancel the order. 

However, once received, you can request a return as long as your items meet our returns criteria (lashes can't be returned once used). Kindly refer to the Returns and Refunds section for more information.

Yes! Shipping is free within Australia on orders of $100+ AUD (Australia only).

For international orders, free shipping thresholds vary by country. You'll see yours at checkout.

Yes we do! Make sure to check the international rates for your country calculated at checkout.

For more information regarding shipping times, please see our 'SHIPPING' rates table on each product page.  

After your order is placed, our fulfillment team does their best to send your package out in the next 1-2 business days. 

We understand you want to get your order ASAP - so we'll do our best to accommodate weekend shipments, but please note that they're not guaranteed.

No orders are shipped during the holidays.

Once your order has been handed to the courier, Australian orders usually arrive in 1-8 business days, depending on your location (your estimate is shown at checkout). "Express shipping" and addresses closer to city centers tend to receive their orders faster.

International orders ship from Australia and usually take 6 to 27 days with standard shipping. You can also see the shipping table on each product page for transit times.

Please note that Glowie ships from Australia. The company is not responsible for any import duties, taxes, customs fees, brokerage fees, or any other charges imposed by your local government. Since these charges vary between countries and states, we cannot provide estimated costs before delivery.

All taxes and duties are the recipient's responsibility and are collected by your local government. For specific details regarding these charges, please contact your local customs office.

Additionally, shipping fees and taxes will not be refunded for packages refused due to these tax and customs duties. We recommend being aware of your country's import policies to avoid any unexpected costs.

Thank you for your understanding.