Privacy Policy

Last updated: October 28, 2026

This Privacy Policy explains how Glowie by Her ("Glowie by Her", "we", "us" or "our") collects, uses and protects your personal information when you visit glowiebyher.com (the "Site"), shop with us, or sign up to hear from us by email or text message.

1. Information we collect

  • Information you give us: your name, email address, mobile phone number, shipping and billing address, order details, and anything you send us when you contact support or leave a review.
  • Payment information: payments are handled by our payment processors. We do not store your full card number.
  • Device and usage information: your IP address, browser and device type, time zone, pages and products you view, how you arrived at the Site, and how you interact with it. This is collected automatically using cookies, pixels and similar technologies.
  • Text message information: if you sign up for texts, we collect your mobile number, a record of your consent (including the date, time and where you opted in), and your replies.

2. How we use your information

  • To process, ship and deliver your orders, and handle returns and refunds.
  • To answer your questions and provide customer support.
  • To send you emails and text messages you have agreed to receive, such as new drops, restocks, offers and order updates.
  • To understand how people use the Site so we can improve it.
  • To prevent fraud, keep the Site secure, and meet our legal obligations.

3. How we share your information

We do not sell your personal information. We only share it in these limited ways:

  • Service providers who help us run our store and only act on our instructions, including our ecommerce platform (Shopify), payment processors, shipping and fulfilment partners, our email and SMS platform (such as Omnisend), customer support and review tools, and analytics providers. They may only use your information to provide their services to us.
  • Legal reasons: if we need to comply with the law, a court order or other lawful request, or to protect our rights, customers or business.
  • Business changes: if Glowie by Her is involved in a merger, sale or similar transaction, your information may be transferred as part of that transaction and will remain protected by this policy.

Online advertising: we and our advertising partners (such as Meta and Google) may use cookies and pixels to show you Glowie by Her ads based on your browsing activity on the Site. This never includes your mobile phone number or your text message consent. You can opt out of personalised ads at Facebook, Google and the Digital Advertising Alliance.

4. Text messages (SMS)

If you choose to receive text messages from us, we use your mobile number and consent record only to send you the messages you signed up for and to manage your subscription.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service and our SMS messaging provider, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with, sold to, or rented to any third parties.

You can opt out at any time by replying STOP to any message. Reply HELP for help, or email us at support@glowiebyher.com. Message and data rates may apply. Message frequency varies. Full details are in the SMS section of our Terms and Conditions.

5. Cookies

Cookies are small files stored on your device that help the Site work properly (like remembering your cart), help us understand how the Site is used, and support advertising. Most browsers let you block or delete cookies in their settings. Blocking some cookies may stop parts of the Site from working properly.

6. Your choices and rights

  • Emails: click "unsubscribe" at the bottom of any marketing email.
  • Texts: reply STOP to any message.
  • Access, correction and deletion: email support@glowiebyher.com to ask what information we hold about you, or to correct or delete it.

Depending on where you live, you may have extra rights. For example, residents of California and some other US states may have the right to know what personal information we collect, to request deletion or correction, and to opt out of targeted advertising. Australian residents have rights under the Privacy Act 1988 (Cth) and may complain to the Office of the Australian Information Commissioner if unhappy with our response. We will never treat you differently for exercising your rights.

7. How long we keep your information

We keep your information for as long as we need it to provide our services, keep proper business and tax records, resolve disputes and meet our legal obligations. We keep a record of your SMS consent and opt-outs for as long as required by law.

8. Security

We use reasonable technical and organisational measures to protect your information. No method of storing or sending data online is completely secure, but we work hard to keep your information safe.

9. International transfers

We operate in Australia and the United States, and our service providers may store or process information in other countries. When we transfer your information, we take reasonable steps to make sure it stays protected.

10. Children

Our Site is not intended for children under 13, and we do not knowingly collect their personal information. You must be 18 or older to sign up for our text messages. If you think a child has given us personal information, contact us and we will delete it.

11. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will update the date at the top of this page.

12. Contact us

Questions, requests or complaints about your privacy? Email us at support@glowiebyher.com.